Motor claims

For notifying a claim, please fill in the motor claims form (RO only) and send it by email at daune@garanta.ro within 48 hours since the occurrence or since becoming aware of the insured event.

If you are not able to print the above form, please send us an email at daune@garanta.ro, mentioning at least the following info:

• Name of the insured person;
• Registration number of the insured vehicle;
• A phone number where we can contact you.

You can also use one of the following phone numbers: 021 795 51 01, from Monday to Friday, between 08:30 and 16:30 hours.

A claims officer will contact you at the phone number provided within the form/email.

Necessary documents:

• Identity documents (ID card, passport) for the person signing the survey.
• Driving license of the driver (if the insured vehicle was in motion at the time the event occurred).
• Registration Certificate of the vehicle.
• Appendix regarding the periodical technical inspections.
• Statement of the driver about the insured event.
• Proxy in case of the insured-legal persons for the person signing the survey report, if different than the insured.
• Notarial proxy in case of the insured-natural persons for the person signing the survey report, if other than the insured.
• Proxy from the leasing company (if the case).
• Documents issued by the competent authorities to investigate the causes and circumstances of the events in copy certified by the issuer (if the case).
• Amicable Agreement (if the case).

Following the concluding of the claim file with all requested documents, you shall receive by email the necessary document in order to perform the repair of your vehicle.